Customer Services Supervisor

My client an international market leader is seeking a Customer Services Supervisor to cover maternity leave initially for 6mths with a view of the contract being renewed for a further 6mths. and lt;br and gt; and lt;br and gt;The ideal candidate will have previous supervisory experience within a customer services environment at least 2yrs as well as excellent organisational and self management skills with the ability to prioritise and manage a demanding workload. In addition to this you will have excellent MS Office skills and ideally knowledge of SAP. and lt;br and gt; and lt;br and gt;The main purpose for the role is to ensure that the team delivers a professional response to all customer queries to ensure that service levels and department targets in revenue service and quality are met. and lt;br and gt; and lt;br and gt;Main Duties are: and lt;br and gt; and lt;br and gt; Allocate tasks to staff on a daily basis and lt;br and gt; To plan and implement effective resource management to meet achieve and improve service levels through daily rota...